FAQs
DO YOU WORK WITH ARCHITECTS AND INTERIOR DESIGNERS, OR TAKE ON CUSTOM AND COMMISSION WORK?
Yes. Email hello@millydent.com to be added to the trade list or to discuss any custom and commision pieces
WHAT IS THE LEAD TIME ON AN ORDER?
Lead time for lighting depends on the product and what's currently in production. Standard lead time is 6 to 10 weeks. Email hello@millydent.com if you need something sooner and I'll do my best to help. For other items, if it is available to purchase online it will be available to collect within the week.
HOW DO I CARE FOR MY PIECE?
Dust porcelain with a soft, dry cloth. Wipe metal fittings with a soft dry cloth only. Avoid polish, it strips the finish.
DO YOU SHIP INTERNATIONALLY?
Yes, to select countries. Duties are set by the destination country and are the customer's responsibility. Email hello@millydent.com for a quote.
DO YOU MAKE CUSTOM ORDERS?
Yes. Custom and commission work is a significant part of what I do - from single bespoke lighting pieces to small production runs for residential and commercial projects. Email hello@millydent.com with your brief, timeline, and budget
WHERE ARE YOUR PIECES MADE?
In the Marrickville studio, across porcelain, metal, stoneware and glass. Casting and foundry work is done with a small number of trusted external makers.
WHAT IS YOUR RETURN POLICY?
No change-of-mind returns, as pieces are made to order. Damaged items: email hello@millydent.com within 5 business days with photos.
HOW DOES STUDIO PICKUP WORK?
Email hello@millydent.com to arrange collection at 53A Smith Street, Marrickville. Collect within 2 months of order date.